Terms & Conditions

5.1 Payment Processing

All payments are processed by HyperPay, our authorized payment service provider. By making a purchase, you agree to HyperPay's terms of service in addition to these Terms. AiSyncSo does not store your full card details. Payment information is handled securely by HyperPay in accordance with PCI-DSS standards.

5.2 Accepted Payment Methods

We accept Visa, Mastercard, American Express, Apple Pay, Mada, and other payment methods made available through HyperPay in your region. Available methods are displayed at checkout.

5.3 Pricing and Currency

All prices are displayed in United States Dollars (USD) unless otherwise stated. Prices are exclusive of applicable taxes. VAT will be added to invoices where required by the laws of your jurisdiction.

5.4 Failed Payments

If a payment fails, we will notify you by email. You have 7 days to update your payment method before access to the Platform is suspended. We will not terminate your account without providing at least 7 days' prior written notice.

6.1 Recurring Billing Consent

By subscribing to any AiSyncSo plan, you explicitly authorize AiSyncSo to charge your selected payment method on a recurring basis monthly or annually as selected until you cancel. You will receive a confirmation email detailing the plan selected, the amount to be charged, the billing frequency, and the cancellation process.

6.2 Billing Cycle

Monthly subscriptions are billed on the same date each month from the date of first purchase. Annual subscriptions are billed on the same date each year. If your billing date falls on a date that does not exist in a given month (e.g., 31st), billing occurs on the last day of that month.

6.3 Price Changes

We will provide at least 60 days' written notice before increasing your subscription fee. Price changes take effect at the start of your next renewal period. If you do not accept a price change, you may cancel before the new price takes effect.

6.4 Usage Overages

If your usage exceeds the session or minute limits of your plan, overage charges apply at the rates listed at aisyncso.com/pricing. Overages are calculated monthly and charged at the end of each billing period. We will notify you by email when you reach 80% of your plan limit.

7.1 How to Cancel

You may cancel your subscription at any time by:

Dashboard: Logging into your account dashboard and selecting "Cancel Subscription".

Email: Sending a written cancellation request to hello@aisyncso.com with your account email and plan details. We will confirm your cancellation by email within 2 business days.

7.2 Effect of Cancellation on Monthly Plans

For monthly subscriptions, cancellation takes effect at the end of the current billing period. You retain full access to the Platform until that date. No further charges will be made after cancellation is confirmed.

7.3 Effect of Cancellation on Annual Plans

For annual subscriptions, cancellation stops automatic renewal. You retain access until the end of the current annual period already paid for. No refund is provided for the unused portion of an annual term except as described in our Refund Policy.

7.4 Data Retention After Subscription Cancellation

When you cancel a subscription (but do not delete your account), your Client Data, multi-tenant database records, and agent configurations remain in your account. Cancelling a subscription stops billing and renewals only — it does not delete your data. Your data stays until you choose to delete your account from Profile → Delete Account, or until you delete individual agents or disconnect integrations as described elsewhere in these Terms.

7.5 Account Deletion

You may delete your platform account at any time from your Profile.

7.6 AI Agent Deletion

When you delete an AI agent from your dashboard:

• •Instant Credential Purge: All API keys, authorization tokens, webhook configurations, and database credentials assigned exclusively to that agent are instantly and permanently deleted from our active servers.
• •No Orphaned Data: We do not retain backup caches or soft-deleted credentials linked to deleted agents. This action is irreversible, and the agent's integrations cannot be recovered.

7.7 Third-Party Integration Disconnection (Google & Meta)

If you disconnect your Google or Meta workspace accounts from the Platform without deleting your entire account:

• •Immediate Access Revocation: We immediately revoke and delete active API access tokens to prevent further data synchronization.
• •21-Day Grace & Recovery Window: We securely retain non-sensitive configuration caches for 21 days so you can restore your setup if you disconnected by mistake.
• •Permanent Purge: If you do not reconnect within 21 days, all remaining data previously retrieved via Google or Meta APIs — including conversation caches and inactive tokens — is automatically and permanently purged from our servers.

10.1 Systemic Transparency

The Platform deploys autonomous AI systems. The Client agrees that all client-facing applications, voice agents, or chat instances deployed through our infrastructure must clearly and conspicuously disclose to end-users that they are interacting with an artificial intelligence system, in accordance with global AI transparency frameworks and ISO 42001 guidelines.

10.2 Prompt Safety and Guardrail Integrity

The Client is strictly prohibited from utilizing prompt injection techniques, adversarial manipulation, or attempting to jailbreak, bypass, or reverse-engineer the Platform's native AI Firewall architecture. Any behavioral pattern intended to induce harmful, biased, or unlawful outputs from the AI agents constitutes a material policy violation and grounds for immediate termination under Section 11.

10.3 Algorithmic Verification Accountability

While AiSyncSo implements rigorous data provenance safety alignment, protective firewalls, and continuous systemic monitoring aligned with ISO 42001 risk evaluation metrics, the Client retains final administrative accountability for verifying the factual accuracy, local regulatory compliance, and operational fitness of all agent-generated outputs within their business workspace.