Data Deletion

1. Overview

This page explains how to request deletion of personal data processed by AiSyncSo, including platform accounts, website inquiries, and data received through Meta (WhatsApp) or Google integrations. Requests are handled under GDPR, PDPA, Saudi PDPL, UAE PDPL, and other applicable GCC data-protection laws. This page also satisfies Meta's user-data deletion instructions requirement.

2. Platform Account Holders

If you have an AiSyncSo dashboard account, delete it from the platform:

• •Sign in at app.aisyncso.com.
• •Open Profile → Delete Account and confirm the request.
• •Your account enters a 21-day cool-off period. We show the exact deletion date, send a confirmation email, and sign you out.
• •To cancel during the cool-off, sign back in before the scheduled date and choose Keep My Account.
• •If you do not sign in before that date, your account and associated personal data are permanently deleted or anonymized.

Dashboard: app.aisyncso.com

3. Users Without a Platform Account

If you contacted us through the website, assessment, or subscribe forms and do not have a dashboard account, email a deletion request to hello@aisyncso.com. Include:

• •The email address and phone number you used
• •Your name and company, if you provided them
• •A clear request to delete your personal data

We verify the request and permanently delete or anonymize the specified personal data within 30 days. Website inquiry data is otherwise kept for up to 24 months from your last interaction.

4. Meta and WhatsApp Users

AiSyncSo processes WhatsApp messages only to run the conversational agents our enterprise clients request, via the official Meta WhatsApp Cloud API. To stop that processing and request deletion:

5. Google Integrations

You can revoke AiSyncSo's Google access at any time from your Google Account permissions or from the AiSyncSo dashboard. Active OAuth tokens are revoked and deleted immediately. Remaining configuration caches and historical data are permanently purged within 21 days if you do not reconnect.

Google account permissions: myaccount.google.com/permissions

6. Official Erasure Requests

If you submit a formal right-to-erasure or data-deletion request to hello@aisyncso.com (rather than using Profile → Delete Account), we process it under applicable data protection law, including GDPR, PDPA, and regional GCC requirements. We will permanently delete or anonymize your personal data within 30 days of verifying your request. Signing back into the Platform does not automatically cancel an official erasure request unless you explicitly confirm otherwise in writing.

Send requests to hello@aisyncso.com.

7. What We Delete

• •Account profile data, credentials, and authentication tokens
• •Website contact, assessment, and subscribe inquiry records tied to you
• •WhatsApp and Meta interaction data specified in a verified request, including phone numbers, profile names, message contents, and delivery metadata we stored to run the agent
• •Google API data and OAuth tokens associated with a disconnected integration
• •API keys, webhooks, and credentials assigned exclusively to a deleted AI agent

Cancelling a subscription stops billing only. It does not delete your data. Data stays until you delete your account, delete the relevant agents, disconnect integrations, or we complete a verified erasure request. We may retain information where we are legally required to do so (for example tax or dispute records) for the minimum period required by law, then delete or anonymize it.

8. Confirmation

After we process a verified email request, we send a confirmation to the address you used. In-app account deletion is confirmed by email at the start of the 21-day cool-off and completed on the scheduled date unless you cancel. If you do not receive confirmation within 30 days of an email request, write again to hello@aisyncso.com.

9. Related Policies

Deletion is also described in our Privacy Policy and Terms & Conditions.